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Onboarding Process

Prerequisites

For any processing to be allowed by Utiq, first, a Data Processing Agreement (DPA) must exist between Utiq and the Brand or Publisher.

Please contact onboard@utiq.com to get directed to the appropriate person from our Commercial team to guide you through the process.

Checklist

A Brand or Publisher should provide the following information to Utiq to enable the service:

  • Provide Commercial Contact: The email address of the person(s) that Utiq can contact for commercial issues

  • Provide Technical Contact: The email address of the person(s) that Utiq can contact for technical issues

  • Provide DPO Contact: The email address of your DPO (Data Protection Officer)

  • Data Controller: The legal entity that appears in the domain(s)' Privacy Policy page

  • Domain: Domain name(s) (e.g. example.com), all top level domain(s) that are in scope, production and staging ones

  • Confirm CNAME creation: For each of the domains in scope a Utiq subdomain should be created, e.g., for domain example.com a subdomain utiq.example.com should be created. Our identification technology relies on Utiq receiving the user's IP by connecting to Utiq's servers directly, without intermediate proxies or gateways. The domain must resolve to frontend.prod.utiq-aws.net for this to occur. The default setup for the SSL certificate uses Let’s Encrypt and is management automatically by the Utiq platform.
    Important: if you’re using CAA records, as a minimum the utiq.example.com domain must allow the letsencrypt.org domain. For more information see Let’s Encrypt CAA records documentation.
    This sub-domain is required to manage server set 1st party cookies and to limit service and data access, i.e. use the browser’s domain enabled security, for example, CORS.
    Also, whitelist utiqcontent.com, if you selectively whitelist, as Utiq SDK will load a few static files from there (config & SVGs)

  • Sub-Domains: Other Sub-Domains you plan to integrate besides www (e.g. sub1.example.com, sub2.example.com)

  • Domain Production: Let us know which domain(s) is a production one or not (e.g. staging)

  • Property Type: The digital property should be Website, App or CTV

  • AMP Pages: Does the domain(s) has AMP (Accelerated Mobile Pages) version?

  • Stack CMP: The CMP (Consent Management Platform) the domain is using

  • CMP Consent Validity Timeframe: If you use Integrated model, how many months is the consent valid for?

  • Utiq Model: The method of Utiq model - Integrated or Separate

  • URLs Manage Utiq: URL where the domain will host "Manage Utiq" page, ideally with pattern as our docs

  • URLs Privacy Page: URL of the domain Privacy Policy page, where Utiq's privacy policy text will be added

  • Staging Environment: Domain(s)' staging details (e.g. example.com/?testUtiq=1, stg.example.com or stgexample.com)
    Note: Utiq will not be able to test the integration if the website is behind a firewall or VPN

  • Staging Username: Username if required on staging environment

  • Staging Password: Password if required on staging environment

  • KPIs CMP Consent Rate: Consent rate of the domain(s) CMP on an average month

  • KPIs Monthly Unique Users: Unique users of the domain(s) on an average month

Onboarding Process

Once all the information in the above checklist is received, we will do all the necessary steps to enable the testing of the service.

Then, you will be provided with one or more testing stubs to test the service.

Once the testing is completed successfully (including the “Utiq Privacy Requirements”), the service will be enabled for live traffic at a mutually agreed date and time.

For any questions, or if you need assistance, please contact onboard@utiq.com